IN-DEALERSHIP TRAINING

In-Dealership Training Programs

Our intensive in-dealership training programs are typically one to two days, every four to five weeks. Each month the trainer will focus on a different area predetermined in advance by you and your management team. Each training day is divided into 2 repetitive sessions to enable everyone to attend. All training is in a structured environment with workbooks and assignments to be completed for the next visit.

The monthly fee includes:

• Course materials
• Access to DLA Online Training for all Dealership personnel
• Access to our Philadelphia Training Center

Sales training topics include:

• Sales Processes
• Phone Ups
• Objections
• Negotiations
• Prospecting
• Sold & Unsold Customer Follow-up
• Leasing for Salespeople
• Understanding the Customer

F&I Training topics include:

• Menu Selling
• Objection Responses
• Bank Relations
• Conversions
• Secondary Credit

Internet/BDC topics include:

• Basic BDC/Internet sales processes
• Advanced BDC/Internet sales processes
• Understanding the Online Customer
• Email & Chat Dialogue
• Inbound Phone skills
• How to increase the rate of appointments
• Internet Sales

Sales Management topics include:

• Advanced Sales Management Concepts
• Negotiation Techniques
• Leasing for Managers
• Used Car Management
• Leadership/Coaching
• Hiring/Motivation

Fixed Ops topics include:

• Advanced Service Management Concepts
• Service Advisor processes
• Walk around presentations
• Handling inbound phone opportunities
• The power of Video
• Understanding the Service Customer
• Parts Management

Training Staff

All Training is done by Profit Solutions & More Certified Trainers. Our Trainers have extensive backgrounds in specific areas of the Dealership and come from a wide range of Retail Automotive experience. Feel confident that your Dealership will engage in a superior Training Program with a strong curriculum and top-notch Trainers.